The MMI Quest equips adjusters with the tools to accurately assess when a patient has reached the point where further medical treatment will no longer yield measurable improvement. This interactive learning experience clarifies that MMI is based on objective medical evidence and focuses on stabilizing the patient’s condition to their pre-accident status—or as close to it as possible.
Through real-world scenarios, participants will explore how to recognize when progress plateaus, ensuring timely decisions and avoiding unnecessary medical expenses. Mastering this concept strengthens negotiation strategies, empowering adjusters to resolve cases efficiently and fairly, based on evidence rather than assumptions.
Rob’s 30+ years of experience in claim reviews and analysis, in-depth understanding of the intersection of medical, legal and policy aspects of claims and his tenacity to produce positive outcomes for customers is the reason our customers continue to refer challenging and high exposure claims to TPN.
Rob is a thought leader on claims management and forensic review and analysis, and is often sought out to speak at leading industry conferences and trade shows, including International Association of Special Investigation Units (IASIU), Insurance Fraud Management, as well as Specific Training Seminars for CE credits required of licensed adjusters.
Insurers and corporations frequently request consultative services and training from Rob to help them streamline their claims management process, train claims representatives to identify cases that need forensic analysis early in the process, and improve executive management’s knowledge of key aspects of effectively resolving complex and high exposure medical claims.
Rob earned a Bachelor of Science degree from University of Massachusetts at Amherst, Isenberg School of Management.
- 4 Levels
- Coaching By Robert
- Community Support